Maruti Suzuki Joins Hands With Indian Oil To Expand Service Network

Maruti Suzuki stands out in the Indian passenger vehicle industry not just for being the largest car manufacturer but also the fact that the company has the widest network of retail and service outlets in the country. The Indo-Japanese carmaker is all set to take  it to the next level by further expanding its service network.

Maruti Suzuki has signed a Memorandum of Understanding (MoU) with Indian Oil Corporation Limited (IOCL), the country’s flagship energy major, to enhance customer convenience. Under this new agreement, Maruti Suzuki service facilities will be established at select Indian Oil fuel stations across the country.

The collaboration will utilise Indian Oil’s extensive nationwide network to establish multiple Maruti Suzuki service facilities. This integration will enable customers to access scheduled periodic maintenance and minor repair services for their Maruti Suzuki vehicles at the same locations where they refuel, thereby delivering a more efficient and seamless ownership experience.

With its expansive retail footprint, Indian Oil will further augment Maruti Suzuki’s existing network of over 5,780 service touchpoints across 2,882 cities in India. By extending authorised service offerings to fuel stations, the partnership aims to deliver a “one-stop” solution that enhances convenience and provides greater assurance to customers across the vehicle ownership lifecycle.

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Speaking on this development, Ram Suresh Akella, Executive Officer (Service), Maruti Suzuki India Limited, said, “Our goal is to make car servicing 35 easy and convenient as possible for our customers. By partnering with Indian Oil Corporation Limited, one of India’s most trusted Maharatna enterprises, we will leverage their unmatched reach to take our after-sales service to locations frequently visited by our customers. This collaboration marks a significant step to bring the mobility and energy sector together and to deliver a superior customer care experience.”