Ola Electric Converts Hyperservice Into Open EV Service Platform

Ola Electric Mobility has transformed its proprietary Hyperservice platform into an open ecosystem, opening access to its genuine spare parts, diagnostic tools, and service training for independent garages, mechanics, and fleet operators across India. 

This bold scale-up could make life easier for over a million users with direct, middleman-free sourcing via the Ola Electric Customer App and website, fostering a transparent and efficient EV aftermarket.

In its initial Phase 1 rollout, customers and service providers can procure certified spare parts instantly, slashing costs and wait times. Future phases will integrate advanced diagnostic software and certification programs, enabling mechanics to upskill in EV-specific repairs and join Ola's verified network. 

Bhavish Aggarwal, Chairman and Managing Director, Ola Electric, hailed the initiative: “We have built our service ecosystem from first principles, using technology to make it fast, transparent, and efficient. With Hyperservice scale-up, we are opening this capability to everyone. Every garage, fleet, and customer can now access the same high-quality tools, parts, and systems that power Ola’s own network. Genuine parts, full transparency, and no middlemen. This is true service freedom, only possible in a D2C model.”

Expanding Hyperservice into an open platform is a deliberate strategic decision for Ola Electric, aimed at bolstering its unit economics. By enlarging the high‑margin parts and accessories segment, the company can grow this revenue stream organically alongside its expanding fleet of vehicles.  

The open‑access model also improves scalability and profitability. By leveraging a direct‑to‑consumer supply chain to drive higher volumes, Ola seeks to build a service ecosystem that is both widely scalable and financially robust. 

Integrated into the broader “India Inside” agenda, this initiative adds a new layer to Ola’s domestic, open‑platform strategy that already spans batteries and software, now extending to after‑sales service. 

By linking customers, independent mechanics, and its own supply chain, Ola Hyperservice aims to offer better convenience, cost‑effectiveness, and reliability in the EV servicing market.

Also read: Norton Manx, Atlas & V4 To Debut At EICMA, India Launch In 2026