How to Deactivate/Close a FASTag Account?

FASTag is an innovative solution to ease the bottlenecks at highway toll plazas. It enables digital payment through the linked wallet/account at the toll plazas via RFID (Radio Frequency Identification) technology. Hence, you can drive through the toll booth without stopping your car, and the toll charges will be automatically deducted from the linked account. FASTag is mandatory for all four-wheelers in India.

You can purchase the tag through certified banks or other channels/platforms such as ACKO Drive. If you already own a car (or any four-wheeler), you are well aware that the tag is linked to the vehicle and issued in the owner’s name. If you are wondering how to deactivate/close a FASTag account, this article will help you in that regard.

How to close the FASTag account?

So, how to deactivate a FASTag account? It is a relatively simple procedure, and the exact process varies from one provider to another. The most convenient way to do it is to approach the tag issuer’s customer helpline and request for the closure/deactivation of the account.

However, there are several other ways to cancel the FASTag account, which we will elaborate on in the following sections of this article.

Why is it important to deactivate your FASTag account?

It is crucial to close/deactivate the FASTag account if you have sold your car or transferred the ownership. Since the toll charges will continue to deduct from the account linked to the tag, one should immediately deactivate the account in any of the scenarios mentioned above.

Moreover, if you sell your car, the new owner cannot obtain a new FASTag until you close your account linked to the vehicle. That’s because you can only link one tag to a specific car.

FASTag Cancellation Process

As mentioned before, the FASTag cancellation process is straightforward. All you have to do is intimate your tag issuer about the cancellation/deactivation request. Some providers also allow you to cancel the account online within a matter of a few clicks. So, it depends on the protocols of the tag issuer. In the following sections, we will explain the cancellation process for different tag issuers.

How to close/deactivate the FASTag linked account?

There are several FASTag providers in India, and they may have different processes to close linked accounts. Below are the steps to deactivate the account linked to the tag issued by various providers.

How to deactivate NHAI (IHMCL) FASTag account?

Follow the steps below to cancel the NHAI FASTag account.

• Step 1 - Call the customer helpline number (1033).

• Step 2 - Customer support will guide you through the account closure/deactivation procedure.

How to deactivate ACKO Drive FASTag account?

ACKO Drive has partnered with IDFC First Bank to issue FASTag. Follow the steps below to cancel the account linked to the tag.

• Step 1 - Call the IDFC First Bank customer helpline number (18002662250).

• Step 2 - The customer support team will assist you with the further steps to cancel the account.

Alternatively, you can also write to ACKO Drive at fastag@ackodrive.com.

How to deactivate ICICI Bank FASTag account?

Here are the steps to cancel the account linked to the tag issued by ICICI Bank.

• Step 1 - Call the customer helpline number (18002100104).

• Step 2 -  The customer support executive will guide you through the cancellation process.

How to deactivate Axis Bank FASTag account?

You can refer to the below steps to deactivate an account linked to Axis Bank FASTag.

• Step 1 - Call up the customer helpline number (18004198585), and you will be assisted through the deactivation process.

• Step 2 - You can also submit your cancellation request by sending an email at etc.management@axisbank.com.

How to deactivate HDFC Bank FASTag account?

Below are the steps involved in the cancellation of the HDFC FASTag account.

• Step 1 - Visit HDFC Bank’s FASTag portal and log in by entering your User ID and password.

• Step 2 - Navigate to the ‘Service Request’ menu and select the option ‘Generate Service Request.’

• Step 3 - Next, select the ‘Request Type’ as ‘Closure Request’ to deactivate the FASTag account.

Alternatively, you can also call the customer helpline number (18001201243) for further assistance on account closure.

How to deactivate Airtel Payments Bank FASTag account?

Below are the steps to cancel the Airtel Payments Bank FASTag account.

• Step 1 - Call the customer helpline number (400 or 8800688006).

• Step 2 - You will be guided through the further steps to cancel the tag account.

How to deactivate PayTM FASTag account?

Follow the steps mentioned below to cancel the PayTM FASTag account.

• Step 1 - Sign in to the PayTM app.

• Step 2 - Navigate to the 24x7 Helpdesk option.

• Step 3 - Select the type of issue.

• Step 4 - Raise/add your request to close the FASTag account.

Alternatively, you can also call the customer helpline number (18001204210) to deactivate the account.

Note: If you have any concerns/complaints related to FASTag, you can dial the MoRTH/NHAI/IHMCL customer helpline number at 1033. 

Also, read: List of FASTag Banks with Contact Number

Frequently asked questions

Here are some of the most commonly asked questions related to FASTag account closure/deactivation.

Can I temporarily deactivate my FASTag account?

Yes, you can temporarily deactivate the account linked to your tag. You need to contact the customer helpline of your tag provider to request temporary deactivation.

Can I buy two FASTags for my car?

No, you cannot link two FASTag accounts to a car. You have to deactivate one account to buy another FASTag for your vehicle. It is because you can only link one account to a specific vehicle.

What happens if I sell my car with an active FASTag account?

If you sell your car with an active tag account, the toll charges will continue to be deducted from the linked account. Hence, you should immediately deactivate the account when you sell your car or transfer the vehicle ownership.

Is there any helpline number to raise issues related to FASTag?

Yes, MoRTH/NHAI/HMCL has set up a customer helpline number to address all the concerns/ complaints related to FASTag. You can dial 1033 if you are facing any issues with your FASTag account.

Can I deactivate the FASTag account online?

If the FASTag provider has the arrangement to receive cancellation requests online, you can deactivate the account online. It depends on the tag issuer.

Explore More:

• SBI Bank FASTag: How to Apply, Fee, Recharge Online

• ICICI Bank FASTag: How to Apply, Fee, Recharge Online

• Axis Bank FASTag: How to Apply, Fee, Recharge Online