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How to Replace FASTag? Complete Process

Published on 6 Aug, 2024, 5:54 AM IST
Updated on 9 Aug, 2024, 9:51 AM IST
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Team Acko Drive
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Nowadays, FASTag plays a vital role in simplifying toll payments on Indian highways. Hence, the requirement to replace a FASTag has also become quite common among users. Whether your existing FASTag is damaged, lost, or has become non-functional, knowing the complete process to replace it can save you time and hassle.

However, you may need clarification about this and wonder how to replace the FASTag, which is the complete process. Well, we have got you covered; replacing a FASTag is a simple process that ensures continued seamless travel across the country. Read along to get further insights about the same.

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FASTag Deactivation

FASTag deactivation simply means discontinuing the use of a FASTag account to make toll payments for a vehicle. Deactivation might be necessary during various scenarios, such as selling off your car or deactivating to prevent incorrect toll deductions. It can also be used in case of any other type of malfunction or damage to your FASTag device. 

Moreover, you can deactivate your FASTag either from the issuer's website or by contacting their customer support executive. For this, you might require several details of your vehicle, such as registration number, chassis number, FASTag number, etc. Once deactivated, it will no longer be valid for toll payments.

Please note that once you deactivate your FASTag, you will be charged double when crossing a toll booth on the highway as a penalty.

How to Deactivate FASTag?

Listed below are some of the simple steps that you can follow to deactivate the FASTag account of your vehicle:

Step 1: Start by logging into the FASTag portal.

Step 2: Then navigate to the deactivation or closure section of your FASTag account, which is in the account management interface or settings.

Step 3: To start the deactivation process, enter the required details, such as your FASTag ID and registration number.

Step 4: Review the inputs and confirm your deactivation request.

Step 5: After submission, you will receive a confirmation from the issuer via message or mail stating that your FASTag account has been deactivated successfully.

How to replace FASTag? Complete process

Once you have successfully deactivated your existing FASTag account, you can now purchase a replacement FASTag. The steps guiding you on how to replace FASTag are shown below. Complete process:

Step 1: Select a FASTag issuer; it can be NPCI or any bank of your preference.

Step 2: Visit the website of your preferred issuer and navigate to the FASTag section.

Step 3: Select the option “Buy FASTagand look for options to initiate the purchase application.

Step 4: Carefully fill in the application form, input several details like registration number, chassis number, etc. and select a recharge amount.

Step 5: Complete the payment through your preferred mode of payment.

Step 6: Upon completing your payment, you will receive a confirmation via email or message. Your FASTag will be delivered to your address within a few days.

Essential Tips for Using FASTag Effectively

Let's have a glance at some of the essential tips that you must keep in mind to use FASTag effectively:

  • Maintain a sufficient FASTag balance: Payment failure due to insufficient balance is a common problem for many FASTag users. To avoid such disruptions or delays in toll payments, check your FASTag balance on a regular basis and maintain a sufficient balance. 

  • Avoid using the FASTag of an old vehicle in a new vehicle: Each FASTag is issued specifically to a single car. Therefore, using a FASTag from your old vehicle in a new vehicle can lead to incorrect toll deductions and might result in regulatory violations.

  • Avoid using multiple FASTags for a single vehicle: Using multiple FASTags for a single vehicle can lead to discrepancies and incorrect toll deductions. Hence, always stick a single FASTag sticker on a car's windscreen.

  • Use a trusted UPI app for FASTag recharge: If you are making your payment via. UPI, make sure to use a safe and secure UPI app for a FASTag recharge.

Final Words

To conclude, how do you replace the FASTag? A complete process is crucial for maintaining seamless travel through toll plazas. By following the steps mentioned above, you can successfully obtain a FASTag replacement, ensuring that your journeys remain smooth and hassle-free. 

Some tips for efficient usage include maintaining a sufficient FASTag balance, avoiding using the FASTag of an old vehicle in a new vehicle, and much more. Stay informed and prepared, and you'll be back on the road in no time, enjoying the convenience of FASTag toll payments once again.

Frequently Asked Questions

Here are some of the most common questions and their answers related to Replace FASTag

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How to replace FASTag? Complete process?

You can replace a FASTag. To do so, you will have to deactivate your existing FASTag account and then apply for a new one by making a successful recharge. Once the application is complete, you will receive a confirmation via email or message, and the FASTag will be delivered to your registered address within a few days.

What if I lose my FASTag?

If you need to place or lose your FASTag, immediately inform your FASTag issuer by dialling customer support. The new FASTag will be delivered to your address, and your previous account balance will be transferred to the new one.

Can I buy a new FASTag if I already have one?

No, you cannot have multiple FASTags for a single vehicle. One FASTag is issued to one single vehicle at a time.

What should I do if I still need to receive my refund?

If you are still waiting to receive the refund you are supposed to receive, contact your issuing bank regarding the dispute and tell them to resolve it.

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