Uber Joins ONDC Network For Delhi Metro Ticket Bookings Via App

Ride-hailing major Uber on Monday announced its integration with the Open Network for Digital Commerce (ONDC), following rival Rapido's move. The partnership lets Delhi commuters to purchase metro tickets directly through the Uber app.

Simultaneously, Uber is connecting its delivery operations with the ONDC network under a service dubbed "WeToBeUber," which combines logistics and on-demand fulfilment capabilities. The company said that this integration will speed up the expansion of its logistics offerings to serve its growing user base, which currently includes 1.4 million delivery partners.

Praveen Neppalli Naga, Chief Technology Officer for Mobility & Delivery at Uber, said that ONDC allows the company to leverage India's digital public infrastructure -- including Aadhaar, UPI, mobile internet, and cloud technologies -- to incorporate metro services into the Uber platform.

"Our India Tech Hubs in Bengaluru and Hyderabad have been at the forefront of this innovation, and we're proud to lead with technology developed right here," Naga said.

QR-Based System with Plans for Expansion

Customers can now purchase Delhi Metro tickets through the app using a QR-based system with API-enabled payments. Naga highlighted that this integration establishes the foundation for extending metro ticketing services to additional cities, with plans to expand to three more urban centres this year.

Growing Mobility Ecosystem

This development comes as ONDC intensifies its focus on mobility services. Rival ride-hailing platform Rapido had previously joined ONDC to facilitate metro ticket bookings for Chennai Metro Rail Limited in February 2024, later extending the service to Delhi Metro Rail Corporation in May 2025.

In March, the ONDC platform achieved a record 1.6 crore transactions -- more than double the previous year's figure -- and surpassed 20 crore total transactions during the same month.

Logistics Growth

Within the ONDC ecosystem, logistics has emerged as the fastest-growing segment, with companies including Loadshare, Shadowfax, Zypp, and Ecom Express seeing increased engagement. Meanwhile, the retail category -- covering online shopping, groceries, and food delivery -- has experienced declining numbers. Retail orders decreased from 65.4 lakh in October 2024 to 43.4 lakh in April 2025, while logistics orders increased from 18.7 lakh to 24.1 lakh during the same period.

Zero-Commission Approach

A key ONDC advantage is its no-commission structure. Rather than taking a percentage from each transaction -- as traditional cab aggregators typically charge 20-30 per cent per ride -- ONDC employs a subscription model where users pay a flat fee upfront.

Uber has already moved in this direction. In February 2025, the company announced a zero-commission model for auto-rickshaw drivers in India. Under this arrangement, the Uber app suggests a price, but riders and drivers negotiate the final fare directly. Passengers then pay drivers directly using cash or by transferring the amount via UPI to the driver's personal ID. Card payments, Uber credits, and UPI payments through the app are disabled, ensuring drivers receive the entire fare without deductions.