How to Transfer FASTag Account: A Step-by-Step Guide

Published on 5 Aug, 2024, 5:34 AM IST

Updated on 7 Aug, 2024, 5:52 AM IST

Team Acko Drive

5 min read

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If you own a car, you are likely familiar with FASTag and its importance for smooth and hassle-free toll payments on Indian highways. However, there are situations when you need to transfer your FASTag account. Now the question arises, “How to transfer a FASTag account?” Well, we have the answer for you.

In this article, we will discuss the FASTag account transfer, the required documents, tips for a smooth transfer, and much more. Read along to learn more about all the details.

Contents

Why Transfer Your FASTag Account?

There are several reasons why you need to transfer your FASTag account. Some major ones are:

Selling your vehicle
Switching to a new bank
Updating your vehicle details
Lost or damaged FASTag

Understanding FASTag Account Transfer

Once you have clarity on why you need to transfer, let us understand how to transfer a FASTag account. Whether you are switching to a new bank, selling your vehicle, or replacing a damaged FASTag, you will need to deactivate your current FASTag account and apply for a new one. During the application process, you can add your updated car details, link a new bank, etc. and get your new FASTag delivered to your doorstep. The steps for each procedure are discussed in detail in the below sections.

How to Deactivate Your Existing FASTag Account?

Before you transfer a FASTag account to a new bank, you will need to deactivate your existing account. Here are the steps to close your FASTag using the mobile app of the payments bank:

Step 1: Log in to your bank's portal and navigate to the FASTag section.

Step 2: Click on “Manage FASTag,” and it will display all your active FASTag accounts linked to that mobile number.

Step 3: Then, simply scroll down to the bottom of the page and click on the “Help & Support” option.

Step 4: You will be taken to the FASTag Help & Support screen.

Step 5: Click on “Need help with non-order related queries?” and choose “Queries related to updating FASTag profile”.

Step 6: Then Select “I want to close my FASTag” and follow the provided instructions to complete the account deactivation process.

How do I apply for a new FASTag account?

Listed below are the steps guiding you to apply for a new FASTag account with a bank:

Step 1: Visit the official website of NETC

Step 2: Navigate to the FASTag section and click on "Apply Now" or similar kinds of options.

Step 3: Then, you will have to enter some of your vehicle details along with certain personal details.

Step 4: Upload the scanned copies of your required documents and validate your mobile number using an OTP.

Step 5: Pay the amount for your new FASTag, which includes the cost of the tag along with a security deposit (refundable).

You have now successfully applied for a FASTag and will receive a confirmation via email or message. Your FASTag will be delivered to your doorstep within a few days.

Documents Required in the Transfer

Here are some of the basic documents required for a FASTag transfer process:

Driving licence
PAN Card
Identity and Address Proof
Vehicle registration certificate

Tips for a Smooth Transfer of FASTag Account

Here are some of the important points that you must follow to ensure a smooth transfer of your FASTag account:

It is not possible to transfer your existing FASTag balance to the new one. Before deactivating the account, make sure that you use up the balance or request a refund.
Do not have multiple active FASTags for a single vehicle to avoid double deductions or duplicate charges.
Keep your KYC details updated with the new bank to avoid any kind of activation delays.

Final Words

By now, you should have a clear understanding of how to transfer your FASTag account, the documents required in the process, and more. Whether you are switching banks or updating vehicle details, make sure to use up your balance from your existing FASTag or ask for a refund before deactivating the account. Moreover, by following the steps mentioned above, you can transfer your FASTag account in a much more efficient way.

Frequently Asked Questions

Here are some of the most common questions and their answers related to Transfer FASTag Account

What is the validity of a FASTag?

FASTag balance comes with unlimited validity and does not expire with time. You can continue using your FASTag as long as the sticker remains readable and intact. If the reading quality of the FASTag deteriorates, you can reach out to your issuer and request a replacement.

Can I use FASTag without pasting it?

Every car owner needs to paste the FASTag on the windshield of their vehicle. Moreover, the FASTag account needs to have sufficient balance to carry out toll payments automatically.

How do you transfer a FASTag account?

You can transfer your FASTag account from one bank to another by simply deactivating the existing one and applying for a new one with your preferred bank. Please note that your FASTag account balance cannot be transferred from your old one to the new one. Therefore, be sure to use it or request a refund before deactivating it.

What is the 10-second toll rule in FASTag?

According to the latest NHAI norms, the waiting time for a vehicle at a toll plaza should be at most 10 seconds. If the waiting time exceeds 10 seconds, you will not be required to pay the toll, and it will not be charged to your account.

How long does it take to get a new FASTag?

The bank and your location impact the time it takes to process a new FASTag. It often takes several days to a week.

What happens if I misplace my FASTag tag before account deactivation?

If you misplace your FASTag tag before cancelling your account, notify your bank or the FASTag provider of the loss right away. To avoid unauthorised usage, they will deactivate the account and, upon request, provide a replacement tag.

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