Apple Roadside Assistance via Satellite Explained: How To Use?

Apple has introduced a new safety feature called Roadside Assistance via satellite on the iPhone 15 and iPhone 15 Pro models. This service allows users to request roadside assistance when they have no cellular or Wi-Fi connectivity available. It is an extension to the Emergency SOS feature that debuted with the iPhone 14 last year.

What is Roadside Assistance via Satellite?

Roadside Assistance via satellite is a feature that lets iPhone users request help from roadside assistance providers like AAA (American Automobile Association) when stranded without cell service. It connects iPhones directly to satellites in orbit to send messages when cellular and Wi-Fi networks are unavailable.

The service is currently only available in the United States and is free for two years with the purchase of an iPhone 14, iPhone 14 Pro, iPhone 15 or iPhone 15 Pro model. After two years, AAA members can continue to access the service through their membership, while non-members can pay per use.

How Does it Work?

If iPhone users find themselves stranded without cell service, they can open the Messages app and start a conversation by typing "Roadside" in the recipient field. It will trigger the Roadside Assistance via satellite feature.

The iPhone will then prompt the user to point their phone at the sky to connect to a satellite and send their location. Once connected, the user will be asked a series of questions about their situation, such as vehicle type, services needed, and vehicle location.

This information gets relayed to the roadside assistance provider via satellite. The provider can then message the user over satellite to confirm details and dispatch proper aid to the user's exact GPS location.

How to Use Roadside Assistance via Satellite?

To use Roadside Assistance via satellite on an iPhone 15 or iPhone 15 Pro:

1. Ensure you are outside with a clear view of the sky and horizon.

2. Open the Messages app and tap the New Message icon.

3. Type "Roadside" in the To: field and tap return.

4. Follow the prompts to point your iPhone at the sky and connect to a satellite.

5. Answer the questions about your vehicle and situation.

6. Wait for a response from the roadside assistance provider via satellite.

Do note that Apple's Roadside Assistance via satellite is currently limited to the United States, including Puerto Rico. It provides iPhone users with an invaluable lifeline, and as satellite technology improves, we may see Apple expand this feature to more countries.