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Axis Bank FASTag: How to Apply, Fee, Recharge Online

Published on 3 Aug, 2021, 7:19 AM IST
Updated on 3 Dec, 2024, 5:58 AM IST
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Driving on the open road can be a freeing experience for car enthusiasts who enjoy long rides to relax and unwind. However, traffic jams and roadblocks can disrupt the journey. Toll plazas on highways often cause backups, increasing travel times and fuel consumption. The Axis Bank FASTag offers a solution to smoothly pass tolls without stopping.

The FASTag technology enables automatic cashless toll payments using radio-frequency identification. By placing the tag on the windshield, sensors at the toll booth can detect it and deduct the payment from a linked Axis Bank account. This allows vehicles to drive through tolls without waiting in a jam. 

Axis

FASTags allow car owners to enjoy leisurely highway drives with fewer frustrations from toll traffic. Axis Bank offers these tags for purchase and easy installation online and at bank branches.

Here’s a list of agencies associated with promoting the use of FASTags in India.

  • Ministry of Road Transport and Highways
     
  • National Highways Authority of India
     
  • Indian Highways Management Company Limited
     
  • National Payments Corporation of India
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How to Apply for Axis Bank FASTag?

To apply for FASTag for an Axis Bank, you can follow a simple process, which is available both online and offline. The first step is to visit Axis Bank's official website or download the Axis Bank mobile app. You can navigate to the FASTag section online, where you’ll be prompted to provide your vehicle details, such as the type, registration number, and category (personal or commercial). You must also submit identification documents such as a valid photo ID, address proof, and the vehicle's registration certificate (RC). 

Alternatively, you can apply for a FASTag at any Axis Bank branch. Visit the branch with your vehicle's RC, a valid government-issued ID proof, and a passport-sized photograph. You must fill out an application form and submit the documents. Once your application is processed, you’ll receive the FASTag linked to your Axis Bank account or a prepaid wallet.

The charges for the FASTag, including issuance and activation fees, are typically deducted at the time of application. For most personal vehicles, the one-time fee ranges between ₹100 to ₹500. After receiving the FASTag, you’ll need to recharge it with a minimum balance, which can be done through Axis Bank's mobile app, internet banking, or partner locations. Once activated, the FASTag can be used at toll booths, ensuring seamless and cashless travel across national highways. Additionally, the FASTag is valid for 5 years and can be renewed upon expiration.

Axis Bank FAStag Online Application Process:

Just as you can buy car insurance online, you can buy Axis FASTag recharge online.

Steps to apply for a FASTag through Axis Bank:

Step 1 – Visit axisbank.com

Step 2 – Click on the Explore Products tab and select FASTag

Step 3 – Click on Get a free FASTag Now button

Step 4 – Fill out the form with demographic details and vehicle information.

Step 5 – Make payment

Step 6 – Receive FASTag via doorstep delivery

Axis FASTag Apply Offline Application Process:

If you are uncomfortable buying a FASTag online, you can also do so offline. You can visit your nearest Axis Bank branch and ask for a FASTag. You can also purchase them from toll booths. Show the vehicle’s registration certificate and Know Your Customer (KYC) documents while purchasing FASTag offline.

Fees:

Here’s a list of fees applicable for Axis FASTag.

Issuance Fee:

This is the fee taken at the time of issuance of the FASTag. As of January 2020, issuance fees for Axis FASTags are not applicable.

Security Deposit:

This is a one-time amount that you must pay as a deposit. This amount is refundable at the time of closure.

Corresponding Charges:

These are the expenses made for Axis Bank FASTag recharge.

Reissuance Charges:

If the FASTag is damaged, you will need to reissue it. The charges applicable for reissuing a FASTag are termed as Reissuance Fees. 

Threshold Amount:

A FASTag must have a minimum amount in the wallet. This minimum amount is referred to as the Threshold Amount. This amount is different for different vehicles. Here’s a table showing different vehicles as per their class and the respective threshold amount.

Vehicle Class

Vehicle Class Description

Threshold Amount

4Car / Jeep / Van160
4Tata Ace and Similar mini Light Commercial Vehicle160
5Light commercial vehicle 2-axle/ MiniBus250
6Bus 3-axle500
6Truck 3-axle500
7Bus 2-axle / Mini-Bus350
7Truck 2-axle350
12Tractor / Tractor with trailer550
12Truck 4-axle550
12Truck 5-axle550
12Truck 6-axle550
15Truck 7-axle and above650
16Earth Moving / Heavy Construction Machine550

FASTag Registration:

Once you receive the tag, you need to proceed to the Axis Bank FASTag Registration process. You are required to register your tag and generate a password for access. You can then proceed to Axis  FASTag Login to check your balance and raise issues if any.

Steps to Register FASTag Online:

Here are the steps to register your FASTag online.

Step 1 – Click and login to the link shared by the FASTag issuing authority.

Step 2 – Select Register New User.

Step 3 – Mention basic personal and vehicle details.

Step 4 – Follow the OTP verification process.

You can access your account using your customer/wallet ID post-registration.

Documents Required for FASTag:

Here’s a list of documents required to buy a FASTag.

  • Vehicle’s registration certificate
     
  • Application form for Axis Bank FASTag

Axis FASTag Online Recharge:

Here’s how you can go for Axis Bank FASTag recharge online.

Step 1 – Visit here.

Step 2 – Select Retail Road Users

Step 3 – Proceed to the Road User Centre

Step 4 – Select Payment

Step 5 – Recharge

You can also go for Axis FASTag recharge using Internet/Mobile Banking or by using Axis bank’s auto-debit facility.

How to Get the Axis Bank FASTag KYC Update Online Done?

Updating your Axis Bank FASTag KYC (Know Your Customer) online is straightforward. Here’s a step-by-step guide on how to do it:

  1. Log in to Axis Bank Portal: Visit the official Axis Bank FASTag portal or open the Axis Bank mobile app. Log in using your registered mobile number or FASTag details.
     
  2. Navigate to the KYC Update Section. Once logged in, look for the option to update your KYC details. This is typically available under the "Account" or "Profile" section of the portal/app.
     
  3. Provide Required Documents: You will be prompted to upload the necessary KYC documents. This generally includes a government-issued photo ID (Aadhaar, passport, voter ID, etc.), address proof (Aadhaar, utility bills, etc.), and the vehicle's registration certificate (RC). Ensure all documents are clear and in the prescribed format (usually PDF or JPEG).
     
  4. Verify and Submit: Double-check the information for accuracy after uploading your documents. Submit the KYC update request. Axis Bank may verify the details, and the update will be processed if everything is in order.
     
  5. Confirmation: After successful KYC verification, you will receive a confirmation notification via SMS or email. Your FASTag account will be updated, and you can continue using the tag for toll payments without any issues.

The entire process is designed to be user-friendly, ensuring that your FASTag remains active and compliant with regulatory requirements.

Benefits of FASTag:

Listed below are the major benefits of purchasing FASTag.

Save time:

Breeze through toll plazas without waiting. This way, you will save a lot of travel time and reach your destination a lot quicker than usual.

Save Fuel:

Waiting in queues can burn a lot of fuel. Avoid the queues with a FASTag. Less travel time in your journey will result in less fuel consumption.

Track Expenses:

You will be alerted on your registered mobile number about the amount debited from your account when you pass through a toll booth. This way, you can keep track of your toll expenses easily.

Online Enabled:

You can not just buy a FASTag online, you can recharge it online as well. You have the option to link the FASTag to your bank account or wallet for online recharge.

Hassle-free Process:

You simply must stick the FASTag on your car’s windshield and just pass through the toll plaza. Can it get easier than this?

List of Axis Bank Active Toll Plazas:

Here’s a list of Axis Bank’s active toll plazas – link

Axis Bank FASTag Offers:

You can get a cashback of 2.5% on toll payments with Axis Bank FASTags.

Axis Bank FASTag Recharge Process

Recharging your Axis Bank FASTag is a simple and convenient process that can be done through multiple channels. Here are the main ways to recharge your FASTag:

  1. Axis Bank Mobile App: Download and install the Axis Bank mobile app. Log in to your account and navigate to the FASTag section. Enter the recharge amount and complete the payment using available methods like debit card, credit card, UPI, or net banking.
     
  2. Axis Bank Net Banking: Log in to your Axis Bank net banking account. Go to the 'FASTag Recharge' section, select your FASTag number, enter the recharge amount, and confirm the transaction.
     
  3. UPI: You can also recharge your FASTag using UPI apps. Simply scan the UPI QR code provided by Axis Bank and enter the recharge amount.
     
  4. Retail Outlets and Toll Plazas: Axis Bank FASTag can be recharged at retail outlets, partner locations, or even at toll plazas that support recharge services. You can make payments through cash, debit/credit card, or other available methods.
     
  5. Customer Care: You can call Axis Bank customer care at 1800 419 8585 or use their online portal to manage your FASTag recharge.

Recharging your FASTag ensures smooth and uninterrupted toll payments, preventing delays while travelling on highways.

That is how Fastag axis bank recharge is done. You can also check Axis Bank Fastag balance via the same portals, and even FASTag Axis Bank login is done the same way. 

Customer Care for Axis Bank FASTag:

For any queries or assistance regarding Axis Bank FASTag, contact Axis Bank’s customer care at 1800 419 8585. This toll-free number is available 24/7 for support related to FASTag activation, recharge issues, balance inquiries, or any troubleshooting related to the tag. You can also contact them via email at [email protected] for more detailed assistance or to report issues related to your FASTag account.

Axis Bank FASTag can be managed through the Axis Bank mobile app or the FASTag portal on their official website. The app allows you to check your balance, recharge your FASTag, view transaction history, and more. Additionally, you can recharge your FASTag using net banking, UPI, or at various retail outlets and toll booths that support Axis Bank FASTag recharges.

If your FASTag is damaged or needs replacement, you can visit any Axis Bank branch with your vehicle's registration certificate and other necessary documents to request a new tag. Axis Bank also offers a FASTag helpline number at 022-71316666 for non-urgent queries.

Axis Bank’s customer support is responsive to any issues or inquiries and will help promptly resolve any FASTag-related problems, ensuring a smooth and hassle-free toll payment experience. That is how the Axis Bank Fastag customer care number is supported. 

What is an Axis Bank NEFT Form and How Does it Work?

An NEFT (National Electronic Funds Transfer) form from Axis Bank is used to transfer funds electronically from one bank account to another within India and across different banks. To fill out an NEFT form with Axis Bank, follow these steps:

  1. Visit the Bank: The first step is to visit an Axis Bank branch where you wish to initiate the NEFT transfer. You must request an NEFT form from the bank's customer service counter.
     
  2. Fill in the details: The NEFT form will require various details, such as:
     
  • Sender’s Account Details: Your Axis Bank account number, branch name, and IFSC code.
     
  • Beneficiary Details: The recipient’s bank name, account number, and IFSC code. Ensure you have the correct IFSC code of the recipient’s branch, which is mandatory for processing the transfer.
     
  • Transaction Amount: Specify the amount you wish to transfer.
     
  • Sender’s Contact Information: Your phone number or email address may be requested for communication.
     
  1. Submit the Form: After completing the form, submit it to the bank along with proof of your identity and any other documents requested. You may need to provide additional verification if the transaction is above a certain threshold.
     
  2. Processing Fees: Depending on the transaction amount and type of account, Axis Bank may charge a fee for processing NEFT transactions, though this fee is usually nominal for small transactions.
     
  3. Confirmation: After processing the transaction, you will receive an acknowledgement receipt. The NEFT transfer typically takes a few hours to a day, depending on the time of initiation.

Additionally, Axis Bank allows NEFT transfers through their mobile banking app and Internet banking platform for more convenience.

Benefits of Axis Bank FASTag Over Other Banks

  • Higher cashback and discounts: Axis Bank offers a higher cashback on all toll payments made through FASTag than most other banks. This can lead to substantial savings over time for frequent highway commuters.
     
  • Priority customer service: Axis Bank provides a dedicated toll-free FASTag customer care number and email support for quick grievance redressal and account assistance, ensuring expedited issue resolution.
     
  • Instant online recharges: You can instantly recharge your Axis Bank FASTag through net banking, debit/credit card, UPI and other modes. This ensures you don't get stuck at toll gates with low balance.
     
  • SMS and email alerts: Axis Bank provides instant SMS and email notifications for all toll transactions and low-balance alerts. This helps monitor expenses and avoid last-minute hassles.
     
  • Ease of linking to existing accounts: Axis account holders can instantly link their existing savings or current accounts to the FASTag, facilitating seamless payments and enhanced account management.

How FASTag Integrates with Electronic Toll Collection Systems in India

Integration with Multiple Toll Operators

FASTag is integrated with a standard nationwide toll collection system called the National Electronic Toll Collection (NETC). It has unified all the different electronic toll collection systems operated by various highway authorities in India.

So, even though India has multiple highway operators, such as NHAI, operating in different regions, a single FASTag affixed to your vehicle works seamlessly across all highways and toll plazas in the country.

The integration happens through the NETC clearing house, which connects individual toll operator systems. This has been done to provide a unified electronic platform for toll collection, avoiding the need for multiple tags.

How FASTag Transactions Work

When your vehicle approaches a toll plaza, the radio frequency identification (RFID) reader installed there detects the unique identification code of your FASTag sticker. It then automatically deducts toll charges from your linked bank account, per your vehicle type and the applicable toll fee.

This deduction happens almost instantly, thanks to the electronic integration of banks and toll operators via NETC. As a commuter, you do not have to worry about dealing with multiple operators or carrying cash. The entire transaction, from detection to toll fee deduction, happens automatically in the background.

Benefits of Integration

This unified integration of toll systems under NETC has made road travel frictionless through instant cashless payments. Commuters enjoy benefits like less waiting times at tolls, ease of payments and transparency in deducted toll fees.

Toll operators have also benefited, as digital payments help prevent revenue leakage, and higher vehicle throughput increases their overall collection.

Conclusion

Axis Bank FASTag offers a convenient, cashless way to breeze through highway tolls, making interstate travel frictionless. With seamless integration across all toll plazas under the National Electronic Toll Collection system, attractive discounts and priority customer care, the Axis Bank FASTag provides immense value. So ditch the cash and long queues and embrace the speed and transparency of electronic toll payments with Axis Bank FASTag for your next road trip adventure.

Frequently Asked Questions

Here are some of the most common questions and their answers related to Axis Bank FASTag

Icon
Is it possible to purchase a FASTag for my motorcycle?

As of January 2020, purchasing a FASTag for a motorcycle is impossible. You can purchase it for a four-wheeler.

What needs to be done in case I am selling my car with an affixed FASTag?

Make sure to remove and tear up the FASTag before selling your vehicle.

I own multiple cars. Do I need to buy FASTags for all of them?

Yes, you will need to buy multiple FASTags for multiple cars.

How will I come to know the amount that has been debited from my FASTag account?

You will be notified with an SMS every time the toll charges are deducted from your FASTag account. You can also log in to your Axis Bank FASTag account to check the same.

What happens if my account is debited incorrectly?

You can share your grievances with your bank’s customer support team and get the issue resolved. Here’s the Axis Bank FASTag customer care number: 18004198585

Can I perform an Axis Bank FASTag recharge using NEFT?

Yes, you can go for Axis Bank FASTag recharge using NEFT.

What to do in case I want to block my FASTag account?

You can block your FASTag account by getting in touch with your bank’s customer support team.

Do FASTags have a validity period?

Yes, FASTags have a validity period of five years.

Can I do Axis Bank Fastag login with mobile number? 

You can log in to Axis Bank FASTag using your registered mobile number through the Axis Bank mobile app or the FASTag portal. Enter your mobile number and the required details to access your FASTag account.

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