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How to Recharge FASTag Using BHIM App: Step-By-Step Guide

Published on 19 Nov, 2021, 12:16 PM IST
Updated on 9 Jul, 2024, 6:52 AM IST
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The Indian government has revolutionised toll payments by introducing FASTag - a simple, reusable, contactless sticker that automatically deducts toll charges. Making toll payments cashless and seamless, FASTags have been mandatory for all four-wheelers since February 2021. You can easily procure a FASTag for your vehicle from leading banks or online platforms. Affixing the tag inside your car's windshield ahead of the driver's seat takes just a minute. 

How

Additionally, the National Payments Corporation of India (NPCI) has now enabled online FASTag recharges through the BHIM UPI mobile app. You can recharge your FASTag instantly and hassle-free with a few clicks. This blog provides a step-by-step guide to recharge your FASTag using the BHIM application.

How to recharge FASTag using the BHIM app

The minimum recharge limit of the FASTag wallet is Rs. 100, while the maximum recharge limit is Rs. 1,00,000. Along with several mobile wallets and banks, the BHIM UPI application also lets you recharge a FASTag online. 

Steps to recharge your FASTag using the BHIM app

Here is how to recharge FASTag using BHIM UPI.

  • Step 1: Download the BHIM app from the Google Play Store (for Android phones) or the Apple App Store (for iPhones).

  • Step 2: Once installed, open the BHIM app on your phone using your ‘Passcode’.

  • Step 3: Select the ‘Send’ option given on the home screen.

  • Step 4: Select ‘Send Money’ and enter your FASTag’s UPI ID. (For example, VehicleNo@bankupihandle)

  • Step 5: Complete the UPI ID verification.

  • Step 6: Enter an amount for BHIM FASTag recharge. 

  • Step 7: Authenticate the payment using your PIN.

  • Step 8: Check for an SMS confirmation to ensure the successful FASTag recharge. 

Things to know about BHIM UPI FASTag recharge

There are a couple of things you should remember when using BHIM UPI for FASTag recharge.

  • The BHIM app lets you recharge your FASTag wallet through multiple bank accounts linked to the BHIM UPI. It makes the recharge process much easier as compared to using a prepaid wallet or a single bank account. 

  • The BHIM app is usable for FASTag recharge only and not for the purchase of a tag. 

Once recharged, you can affix the FASTag on the windscreen of your car. When the vehicle enters a toll plaza, the Radio Frequency Identification or RFID technology will enable automatic digital deduction of toll charges from the FASTag wallet. You will get SMS notification on your registered phone number regarding the amount deducted at the toll.

FASTag Blacklisting Rules

Insufficient Balance

  • If the balance in the FASTag wallet goes below the threshold amount set by the issuer bank, the tag will get temporarily blacklisted.

  • The user must recharge FASTag above the threshold amount to remove it from the blacklist immediately.

Vehicle Theft and Loss of FASTag

  • A Police FIR must be registered if a vehicle fitted with FASTag is stolen or lost.

  • FASTag will then be hotlisted and blocked by the bank to prevent misuse.

  • Once the user provides FIR details to the bank, a new FASTag can be issued.

Vehicle Sale Without FASTag Transfer

  • If the user sells the vehicle without transferring or cancelling the associated FASTag, it may get blocked.

  • Previous vehicle owners and new owners will face problems at toll booths due to blocklisting.

FASTag Tampering

  • If the RFID chip or number of FASTags is tampered with or changed, it will get immediately blocked.

  • Using counterfeit FASTags or trying to modify original FASTags also leads to blocklisting.

  • The bank will block such FASTags to prevent toll fare leakages and misuse.

In all the above cases, blacklisted FASTags will not function at toll plazas, necessitating cash payments. Users must contact banks and follow procedures to unblock the tag or obtain a new FASTag.

Also, read: How to Check FASTag Balance

Conclusion

FASTags have made digital toll payments a reality, saving time and fuel at highway booths. A sufficient balance must be maintained in the FASTag wallet for seamless travel. The BHIM app offers a quick and easy way to recharge your FASTag instantly from anywhere using UPI. You must enter details like the FASTag UPI ID and amount to complete the recharge via BHIM. 

Recharges through the BHIM app ensure your FASTag stays functional at all times. In rare cases of vehicle theft, loss of tag or other issues, banks can blacklist FASTags to prevent misuse. By responsibly maintaining your FASTag account and promptly contacting customer care for any problems, you can benefit from the convenience of digital toll payments across national highways. 

Frequently asked questions

Here are some of the most commonly asked questions related to recharge FASTag using BHIM App

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How to recharge if I don’t know the name of the issuer bank of my FASTag?

For BHIM FASTag recharge, you must know the UPI ID of the tag issuer bank. In case you are not sure about the name of the issuer bank, you can check the top section of your FASTag sticker. The sticker usually contains the name/logo of the issuer bank. 

You can also look at the last FASTag transaction-related SMS received on the registered phone number for the name of the issuer bank.

Do I have to create my FASTag wallet separately after buying a FASTag?

Once you purchase a FASTag, a wallet is automatically created and linked to the tag. So, to answer your question, there is no need to separately create a FASTag wallet account with your issuer bank. You can simply use your registered mobile number and vehicle’s registered number to log in to the FASTag account via the issuer bank’s portal.

Where can I submit recharge-related complaints about my FASTag?

In case you have a complaint regarding FASTag recharge, you can contact the tag issuer bank via your registered phone number. You can either raise the complaint through the online FASTag portal of the issuer bank or call their customer service.

What documents do I need to provide to recharge my FASTag via BHIM?

No documents are required for BHIM FASTag recharge. Only your UPI PIN is needed to authenticate the transaction.

Can I recharge multiple FASTags from the same BHIM account?

You can recharge multiple FASTags linked to different banks using the same BHIM app.

Is there any fee or charge for recharging FASTag via BHIM?

No, the BHIM app does not charge any fee to recharge your FASTag. You only pay the recharge amount.

How much time does BHIM FASTag recharge take to reflect in the wallet?

The recharged amount is generally credited to your FASTag wallet within a few minutes.

What is the helpline number to contact for BHIM FASTag recharge issues?

If you have any recharge issues via BHIM, you can call the customer support number of your FASTag issuer bank.

Can I recharge FASTag via the BHIM app without the internet?

Internet connectivity is required on your phone to access the BHIM app and make digital payments for FASTag recharge.

How many times can I recharge FASTag in a day via BHIM?

There is no limit defined by the BHIM app on FASTag recharge transactions per day.

What should I do if money is deducted but FASTag is not recharged via BHIM?

If the amount is deducted but the FASTag wallet is not recharged, you must contact your bank’s customer care. 

Will I get any notification after recharging FASTag through BHIM?

You will receive a recharge confirmation notification from the BHIM app after completing the FASTag transaction.

Can inactive FASTags be recharged using BHIM UPI?

Only active FASTag accounts linked to a valid vehicle number can be recharged using BHIM or any other UPI app.

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