Team Ackodrive6, Jun, 2022
Toll plazas on Indian highways collect toll fees via a cashless electronic system called FASTag. It works using a technology called RFID (Radio Frequency Identification). A vehicle owner gets a FASTag sticker linked to a digital wallet protected by a unique FASTag wallet ID. The RFID reader at toll plazas is designed to detect the FASTag sticker and identify all its associated information.
Placed on the windshield of a car, a FASTag sticker allows automatic deduction of toll fee at toll booths. It helps to keep the traffic flow smooth, resulting in a better driving experience on Indian highways.
But to ensure a smooth experience at toll booths, you must keep enough balance in your FASTag wallet. Hence, this article will inform you about wallet ID and how to use it to recharge your FASTag account.
A wallet ID for FASTag is a unique identification number you get from your FASTag service provider. It is like a customer ID you receive for your bank account or digital payment service account.
A wallet ID contains a unique set of 14 digits, creating its identification different from others. Thus, having a FASTag wallet ID means that only you hold authorised access to the digital account linked to your FASTag sticker.
Here are the key functions of a FASTag wallet ID.
FASTag issuer banks use the wallet IDs to identify their FASTag customers.
A customer can use the wallet ID to log into his/her FASTag account.
Wallet ID also helps to recharge your FASTag.
To obtain all the advantages, you must know how to generate wallet ID for FASTag.
The wallet ID for a FASTag comes along with your tag. Depending on the purchase method, you will get a FASTag ID via an offline letter or an email sent to your registered email address. Below are the steps on how to get wallet ID for FASTag.
Step 1: Apply for a FASTag from a FASTag issuer bank or any other authorised FASTag provider.
Step 2: Provide your driving licence, vehicle’s registration number, mobile number and any other required information.
Step 3: Make any required payment to get the FASTag sticker delivery at your doorstep.
Step 4: You will receive your FASTag along with a Welcome Letter/Email, containing information about your FASTag Customer ID, FASTag Wallet ID, and Vehicle Number.
Step 5: In the welcome email or letter, you will find a 14-digit number starting with 17 (17xxxxxxxxxxxx). This is the wallet ID you need to activate your FASTag account and recharge it whenever required.
At ACKO Drive, we offer an easy way to buy your FASTag for free and recharge it instantly whenever needed. To make a purchase, you will only need to follow three simple steps.
Step 1: Visit the official ACKO Drive website or app and click on “Buy FASTag”.
Step 2: Provide your vehicle’s registration number and click on “Get FASTag”.
Step 3: Enter essential information and choose an amount you want to have in your new FASTag.
After completing these steps, you will receive your FASTag at home delivered within 5 business days. The tag delivered to you will be automatically linked to a FASTag portal, you just have to sign up to track your toll expenses and recharge whenever needed.
Whenever you want to recharge your FASTag at ACKO Drive, it won’t take more than the following easy steps.
Step 1: Log into your ACKO Drive account using the registered mobile number.
Step 2: Under “My Account” you can select the option called “View”.
Step 3: Enter the amount you want to recharge your FASTag with and pay using a preferred method.
To recharge your FASTag, you need to create your FASTag account using the wallet ID received via the welcome letter/email.
Here are the steps you can follow to create your FASTag account.
Step 1: Visit the issuer bank’s official FASTag portal online.
Step 2: Choose the “Retail Login” option if your FASTag is for personal use only. A corporate user can choose “Corporate Login”.
Step 3: Click on the “First Time User”.
Step 4: You can enter your “Wallet ID” along with one of the following details: Customer ID, RFID number, or Vehicle Registration.
Step 5: Fill in the mobile number registered at the time of applying for the FASTag.
Step 6: Click on “Generate OTP” to get a code sent to your registered mobile number.
Step 7: Fill in the OTP in the given box on the FASTag portal.
Step 8: After authentication, you can create your password to access the account in future.
Once you get your FASTag account set up, it opens several possibilities for monitoring and recharging your FASTag. You can log in to this account at any time to check your highway toll expenses while travelling. Also, you can choose different recharging options such as Netbanking, NEFT/RTGS, UPI, etc. Some of those methods require wallet ID, others may require your vehicle number only.
After creating an account, you will be able to recharge your FASTag with your wallet ID using the following steps.
Step 1: Visit the official portal of your FASTag issuer bank.
Step 2: Log into your account and select the Netbanking option.
Step 3: Locate “FASTag” under the Payment option.
Step 4: Enter your wallet ID and select the Payment tab.
Step 5: Enter an amount you need in your FASTag wallet.
Step 6: Make the required payment to complete the recharge process.
You can even use your wallet ID to recharge your FASTag account via NEFT/RTGS. The following steps will help you do it easily.
Step 1: Visit the online portal of your FASTag issuer bank.
Step 2: Put your wallet ID or vehicle number under the section “Beneficiary”.
Step 3: Enter your IFSC code.
Step 4: Add the amount you want to recharge your FASTag wallet with.
Step 5: Authenticate the payment.
There are more than one ways to identify a FASTag, such as the registered vehicle number, Customer ID, RFID number and Wallet ID. So, even if you somehow forget your wallet ID, you can still recharge your FASTag wallet using a UPI payment portal.
Here are the steps you can follow to recharge FASTag via UPI.
Step 1: Make an account and log into the UPI application you want to use.
Step 2: Select the option to pay via UPI ID and enter your bank’s VPA (Virtual Payment Address) such as “netc.yourvehiclenumber@bankupihandle”.
Step 3: Follow the given instructions to complete the recharge process.
Below are the common questions regarding FASTag and FASTag wallet.
What if I forget or lose my FASTag wallet ID?
In case you forget or lose your FASTag wallet ID, you can use your Customer ID along with the password to log into the FASTag account.
What if I forget my FASTag account password?
If you forget the password of your FASTag account, it is possible to create a new one. Here is how you can do it.
Visit the online FASTag portal login page of your issuer bank.
Click on the “Forgot Password”.
Enter your Vehicle Number, Customer ID, RFID Number, or Wallet ID.
Fill in the registered mobile number for your FASTag.
Click on the option for OTP generation.
Use the received OTP on your mobile phone for authentication.
Now, you should be able to re-generate your password.
Once generated a password, you will be prompted back to the login page, where you can access your FASTag account using the new password.
Can anyone driving my car use the FASTag at toll plazas?
FASTags are assigned to a vehicle registration number rather than the owner of a vehicle. So, it doesn’t matter who is driving a car as long as it has a registered and active FASTag installed.
While crossing a toll plaza, the FASTag reader will detect the sticker for vehicle details. Upon successful verification of those details, it will automatically deduct the toll amount instantly.
I own two cars. Do I need to buy two FASTags for them?
Yes, it is necessary due to the uniqueness of each FASTag for a vehicle registration number. You can’t use one FASTag for multiple four-wheeled vehicles.
How can I track my FASTag wallet?
Using your FASTag account, you can keep a track of transactions taking place at toll plazas. Your registered mobile number will also receive instant SMS after each transaction at a toll plaza.
What is the minimum amount I can recharge my FASTag wallet with?
The minimum amount of FASTag recharge is Rs. 100. You can increase the recharge amount up to Rs. 1,00,000.
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