How to Check FASTag Balance - Step-by-Step Procedure

Published on 18 Aug, 2021, 10:49 AM IST

Updated on 3 Dec, 2024, 9:05 AM IST

Team Ackodrive

11 min read

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If you plan to travel on national highways in your personal or commercial four-wheeler, you need an active FASTag. The Ministry of Road Transport & Highways has mandated FASTags for all four-wheelers crossing toll plazas since February 2021.

FASTag is an electronic toll collection system that offers quicker, cashless payments at plazas through Radio Frequency Identification (RFID) technology. You need to first buy a FASTag for your vehicle from designated banks or agencies. It links to a prepaid wallet that automatically deducts toll fees when your car passes through an RFID-enabled lane. This saves you time, as there is no need to stop and pay cash manually.

Sufficient account balance is crucial to using FASTag seamlessly throughout your highway journey. You can FASTag check wallet status quickly in multiple ways—via SMS, mobile apps, website login, missed call facility, and more. You must also understand various recharge options issued by agencies, including UPI, net banking, credit cards, etc.

This blog guides you through simple steps for checking FASTag balance,how to know fastag balance and seamless recharge methods on the go. Read on to drive toll-free with FASTag!

Contents

How To Check The FASTag Balance?

After registering for FASTag, there are various modes through which you can instantly fasttag balance check such as online, SMS, customer service calls, mobile apps, and more. Each method involves only a few hassle-free steps.

Here Is A Simple Step-By-Step Guide To Check Your FASTag Balance

Let’s start looking at every mode of how to find FASTag balance .

How can I check my FASTag balance through SMS?

When you cross a toll plaza, an SMS is sent to your registered mobile number. This is the easiest way for FASTag check balance.

Step 1 - Go to the SMS inbox on your phone with the registered number.
Step 2 - Look for the recent FASTag deduction message.
Step 3 - You should be able to see the last deducted amount and wallet balance, among other details.

How do you check FASTag balance through an online website?

FASTag has an official portal where you can FASTag balance check online. Moreover, the National Highways Authority of India (NHAI) allows you to fastag recharge check and track your account balance through 31 linked banks, e-wallets, and other agencies.

Here is how to use the online website to find your FASTag balance amount.

Step 1 - You can access the FASTag portal by visiting the website of your tag issuer bank, agency, or mobile wallet.
Step 2 - Use your credentials to complete the FASTag portal login.
Step 3 - Click ‘View Balance’ to check balance details.

How do you check your FASTag balance by phone?

Calling customer care is another quick way of checking your FASTag balance. NHAI provides a toll-free contact number, available 24x7 for this service.

Step 1 - Register your phone number as a FASTag customer via the issuer’s portal.
Step 2 - Give a missed call to the toll-free phone number: +91-8884333331
Step 3 - You will receive an SMS with your balance details.

How do I check my FASTag balance through email?

Like SMS, NHAI will email your registered ID whenever a toll fee is deducted from the FASTag wallet.

Step 1 - Go to the inbox of your registered email ID.
Step 2 - Look for the recent FASTag deduction email.
Step 3 - Check the FASTag balance in the content of that email.

How do I check the FASTag balance in the ‘My FASTag App’?

‘My FASTag App’ is a dedicated application NHAI offers how to check FASTag balance with vehicle number online. Both Android and iOS versions are available. Here is how you can view FASTag balance using this app.

Step 1 - Go to your mobile device's Apple Store or Play Store and search for the My FASTag App.
Step 2 - Install the app and complete the registration with your phone number.
Step 3 - Look for the bank that provided you with the FASTag service tag in the app.
Step 4 - Enter the registration number of your vehicle.
Step 5 - Add the UPI ID of your tag.
Step 6 - Click ‘Validate’ and let the app take you further.
Step 7 - You can check the FASTag balance amount once the login process is complete.

How do you check your FASTag balance using your bank account?

You can access your bank account online to check the FASTag wallet balance. The steps are easy.

Step 1 - Visit your bank’s website.
Step 2 - Log in to the linked FASTag portal.
Step 3 - Select ‘View Balance’ to access your FASTag balance details.

Three Ways To Recharge Your FASTag Wallet And Avoid Low Balance

Many FASTag issuing banks and linked online payment apps facilitate quick and easy recharge methods. You can recharge your FASTag wallet with a minimum amount of Rs. 100 or complete all KYC checks to recharge up to Rs. 1 lakh. Limited KYC completion will enable you to recharge up to Rs. 20,000.

The following methods will help you recharge your FASTag account.

1. Recharge via UPI Applications

Use any UPI app that you prefer to recharge your FASTag wallet. Here are the steps you can follow.

Step 1 - Log into any preferred UPI app.
Step 2 - Select the option to pay via UPI ID.
Step 3 - Enter your tag issuing bank's Virtual Payment Address (VPA). For example, “netc.yourcarnumber@bankupihandle”.
Step 4 - Complete the verification of your UPI.
Step 5 - Add an amount and authenticate using your PIN.

2. Recharge via NEFT/RTGS

Your FASTag issuing bank’s website or mobile app can also help you recharge your wallet.

Step 1 - Log in to your bank's mobile app or website.
Step 2 - Include your car’s registration number or wallet ID under ‘Beneficiary’.
Step 3 - Provide your bank's IFSC code.
Step 4 - You can add money to the FASTag wallet whenever needed.

3. Recharge via Net Banking

You can maintain your FASTag balance using online banking as well.

Step 1 - Log in to your tag issuing bank’s net banking account.
Step 2 - Find the recharge option in the FASTag portal linked to your bank.
Step 3 - Choose your FASTag wallet and add an amount.
Step 4 - Add the requested details to complete the payment.

With these methods, you can easily manage FASTag recharge balance check and ensure you’re ready for toll-free travel!

Managing Multiple FASTags

If you own and drive more than one vehicle frequently, you may have gotten FASTags issued for multiple cars. This means keeping tabs on different tags and balances. Follow these tips to organise multiple FASTags easily:

Create A FASTag Register

Maintain a notebook or spreadsheet or use apps to record essential FASTag details in one place. These include:

Vehicle registration number
FASTag ID
Issuing bank
Linked phone number
Recharge date and amount
Update it every time you recharge or receive SMS balance alerts.

Set Payment Reminders

If you have automatic payments for mobile, DTH, etc. bills, do the same for FASTags—Configure calendar alerts on ideal days to add money.

Consolidate Accounts

Try getting FASTags for all vehicles from the same bank or wallet company. This will allow you to view all tags and manage recharges easily on one platform.

Designate a Tag for Each Car

Avoid swapping FASTags between cars. Assign a tag for each car to link the vehicle number properly for seamless toll deductions.

Save Toll SMSs

Preserve the automated SMS confirmations received whenever the toll fee is deducted. WhatsApp or email SMS history to yourself for easy access.

Use FASTag Mobile Apps

Install the "My FASTag" app using NHAI or bank apps. This app allows you to monitor multiple tags conveniently.

These tips will help you fast tag balance check and monitor recharges for all your FASTags, avoiding hassles during road trips!

Troubleshooting Low FASTag Balance Issues

Sometimes, your FASTag wallet may need more balance to pay toll charges. This can happen if you remember to recharge it or spend more than estimated on road trips. Don't worry! Here are some easy tips to solve this problem:

Emergency Cash Lane: If your vehicle gets stuck at a toll plaza due to a lack of FASTag balance, drive it carefully to the cash lane. Here, you can pay the toll in cash and continue your journey.
Nearby Recharge Outlets: Some toll plazas have shops or outlets where you can recharge your FASTag instantly. Find one close by and add money to your wallet over the counter to resume travelling.
SMS Recharge through Linked Bank: Every bank offers instant FASTag recharges via SMS. Text a message using a prescribed recharge format to the bank-provided SMS number. Once transaction approval is received, the tag gets topped up.
Call Customer Care: Banks have dedicated 24x7 customer care numbers for FASTag-related queries and complaints. Explain your location and the urgency of adding funds via phone banking or missed call recharge.

Conclusion

Getting a FASTag makes highway toll payments seamless. But you must regularly check and maintain your wallet balance for smooth journeys. FASTag offers multiple convenient options to check balance and recharge - via SMS, missed calls, mobile apps, website, or customer care. Saving toll confirmation messages and setting payment reminders also helps avoid low balances. With multiple easy recharge options, you can take on the roads without worrying about cash. Follow the handy tips outlined here to keep your FASTag active.

Frequently Asked Questions

Here are some of the most common questions and their answers related to Check FASTag Balance

What do I do if I get overcharged on the FASTag toll deduction?

If you get overcharged while crossing a FASTag toll lane, report it to your bank via their official website. You can also contact FASTag via their toll-free customer care contact: +91-1800-110-018. You can also file your complaint via the NHAI helpline number 1033. You will receive a refund after the bank or agency reviews the validity of your complaint.

How do I change ownership of my FASTag?

A FASTag is explicitly created for a particular vehicle; hence, you can’t transfer it or change its ownership. If you decide to sell your car, you must close the FASTag account so that a new owner can get a new tag.

How long will my FASTag stay valid after purchasing?

After purchasing, your tag will stay valid for five years. You just need to keep on recharging to maintain balance in the FASTag wallet for your travels during this period.

What if I move to a different city?

Your FASTag can work across all Indian FASTag toll plazas. However, if you decide to move to a new city or even want to change your address, inform your FASTag issuer bank about it.

How do I get a FASTag if my car is not registered in my name?

It would help if you first got the RC book transferred to your name before applying for a new FASTag. Alternatively, the current registered owner can help you get a tag by providing the required documents.

Can I use FASTag in other countries?

No, FASTags are meant explicitly for electronic toll collection across national highways in India. They will not be applicable in other countries.

Is there any maximum limit on the FASTag account balance I can maintain?

As per RBI guidelines, you can only store up to Rs 200,000 at a time in your FASTag wallet. This threshold has been defined for prepaid payment accounts.

How Can I Find Out My FASTag Balance?

There are numerous approaches for NHAI FASTag balance check. Those are as follows:

Method 1: To obtain an SMS with your balance details, give a missed call to the NHAI customer service number +91-8884333331 from your registered cell number.

Method 2: To access your current FASTag balance, log in to your issuer's official website, input your credentials, and then browse to the 'FASTag Balance' or 'Account Summary' area.

Method 3: Log in to the MyFASTag app or the issuer's mobile app to view the balance section.

How Can I Use My Vehicle Number to Check My FASTag Balance?

To know How to Check FASTag Balance with Vehicle Number follow the below steps:

1. Check out the official website or app of your FASTag issuer, log in, and enter your car number to view your balance.

2. Use the MyFASTag or Park+ apps to enter your vehicle number and check your balance.

How Can I Set Reminders for FASTag Balance Checks?

It is quite easy to perform FASTag Status Check using FASTag Balance Check Number. Follow the below-mentioned steps to do so:

Use MyFASTag app or the issuer's website to set payment reminders and ensure you never run out of balance.
Configure calendar alerts or use the app to remind you to recharge your FASTag periodically.

How Do I Update My Contact Information for FASTag?

To update my contact information for FASTag you need to perform a regular FASTag Status Check. You can visit the official website of your FASTag issuer, login, and update your contact information, including your mobile number and email ID.

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