How to log in to a FASTag account?

Traffic jams and long queues have been a massive problem at toll plazas for a long time. But since February 2021, the Indian government has made FASTag mandatory for four-wheelers to enable automated toll collection at toll booths. This is a practical step towards a fast and smooth movement of vehicles on highways. 

FASTag removes the need for manual toll collection, saving vehicles from long waiting periods at toll plazas. A FASTag can be attached to a vehicle’s windscreen, enabling automated toll payment collection via Radio Frequency Identification Technology (RFID). 

The best part about having a FASTag is that you can manage it online. This step-by-step guide will tell you how to sign up and how to log in to your FASTag account.

How to create an “ACKO Drive” FASTag account?

ACKO Drive makes it easy for you to create a FASTag account using the following steps.

Step 1: Visit the ACKO Drive website (https://ackodrive.com) and click on ‘Buy Now’ under FASTag.

Step 2: Enter your vehicle registration number and click on ‘Get FASTag’.

Step 3: Fill in your personal and KYC details and click on ‘Continue’.

Step 4: Review all the details and complete the payment online to create your FASTag account.

Post payment, your FASTag account will be created at ACKO Drive. Since ACKO Drive has partnered with IDFC First Bank to issue the tag, you will also receive the login credentials for the IDFC First Bank’s FASTag portal. 

The recharge amount will be credited to your account Thus you get your ACKO Drive FASTag for free. And the best part is that the FASTag will be delivered to your doorstep within five working days.

How to create a FASTag account? (for other issuer banks)

The below-mentioned steps will help you create your FASTag account online via your issuer bank’s FASTag portal.

Step 1: Access the FASTag portal of your issuer bank online.

Step 2: Select ‘Retail Login’ if you are an individual customer or select ‘Corporate Login’ if you are a corporate customer. 

Step 3: Select the ‘First Time User’ option.

Step 4: Provide 2 of the below-mentioned information:

• Customer ID: It’s a 13-digit identification number (17xxxxxxxxxxx), which you can find on the welcome email after purchasing the FASTag.

• RFID number: It’s a 16-digit number (6xxxxxxxxxxxxxxx), which you can find on your FASTag.

• Wallet ID: It’s a 14-digit identification number (17xxxxxxxxxxxx) you can find on the welcome email.

• Vehicle ID: It’s your vehicle registration number.

Step 5: Enter the mobile number you mentioned on your FASTag application form, and click on ‘Next Step’.

Step 6: Select ‘Generate OTP’ to get the OTP on your mobile phone.

Step 7: Enter the OTP on the portal for authentication.

Step 8: Once the mobile number is verified, you can create your FASTag account password. 

Step 9: Use the drop-down menu to pick 3 questions and add your answers.

Step 10: Now, you can finish the registration by clicking on ‘Continue’.

Step 11: Once done, you will be prompted to the login page. There you can enter your Customer ID and password to access the FASTag account you just created.

How to log in to your “ACKO Drive” FASTag account?

Follow the below steps to log in to your ACKO Drive FASTag account.

Step 1: Log on to the ACKO Drive website (https://ackodrive.com).

Step 2: Click on the ‘Login’ button and enter your registered mobile number to request an OTP.

Step 3: Use the OTP to log in to your FASTag account.

Once logged in, you will be able to view the balance and recharge your wallet instantly. However, you can also use the IDFC First Bank portal to access your FASTag account for transaction-related information. 

Here are the login steps.

Step 1: Visit the IDFC First Bank’s FASTag login portal. 

Step 2: Enter your ‘User ID’ and ‘Password’.

Step 3: Enter the verification code given on the screen and click on ‘Sign in’.

How to log in to your FASTag account? (for other issuer banks)

Below are the steps commonly followed for FASTag corporate login or FASTag retail login. 

Step 1: Visit the FASTag portal linked to your issuer bank.

Step 2: Select ‘Retail Login’ if you have an individual account, or ‘Corporate Login’ if you have a corporate account.

Step 3: Once you pick a login option, enter the ‘User ID’ field with either your Customer ID or the Wallet ID.

Step 4: Enter your account password.

Step 5: Now, you can access the FASTag account by clicking on ‘Login’.

Also, read: How to Check FASTag Balance

Functions possible with FASTag login

Using the FASTag login, you can access multiple useful functions. Some of these functions include the following.

1. Manage FASTag online

You can use your FASTag login to view details related to your account, wallet ID, road user overview, and the registered vehicle as well. In fact, the online account lets you view and download your FASTag statements as well. 

2. Recharge your wallet

The online access to the FASTag account allows you to instantly recharge and top up your balance. You can recharge anywhere and anytime online.

3. Raise requests

With the FASTag login, you can raise requests related to services such as closing your account, submitting unauthorised transaction complaints (if occurs), etc. You can even activate your RFID wallet and tag to start using it on your road journeys. 

4. Track your transactions

Using your FASTag login makes it easier to track your toll spendings and wallet transactions. You can even download statements of all the transactions made through your account. 

Disclaimer: All information mentioned in this article are subject to change. Please refer to the official FASTag portal to find the latest details. 

Frequently asked questions

Here are some of the commonly asked questions about FASTag Account

Do I need any documents for my FASTag login?

You don’t need any particular documents for FASTag login; simply use details such as Customer ID, Wallet ID, Vehicle ID, or RFID number to access your FASTag account. The online FASTag portal requires you to verify your mobile number used when purchasing the tag, which then allows you to access the online account. 

How can I retrieve my login password?

If you don’t remember your password, visit the FASTag portal, click on ‘Log in’ and select the ‘Forgot Password’ option.

Then, you will be asked to enter two of the following details.

• Customer ID

• Wallet ID

• RFID number

• Vehicle ID

After that, you need to enter your mobile number, generate OTP and re-generate your password. Hence, you can reset your password and use it to access your FASTag account again. 

What is the process of blocking my FASTag account?

To block your FASTag account, you can simply follow the below steps.

• Use your login credentials to access your account on the FASTag portal.

• Under ‘Service Request’, select ‘Generate Service Request’.

• Find ‘Closure Request’ to close your FASTag account and wallet.

How can I raise transaction-related complaints?

Your FASTag login allows you to raise complaints related to unauthorised or wrong transactions.

• Use your Wallet ID or User ID along with the password to log in to your FASTag account.

• Under ‘Service Request’, you can find the option ‘Generate Service Request’.

• Find the option ‘Transaction Dispute’ to file a complaint related to a particular transaction from your FASTag wallet.

Explore More:

• How to Deactivate/Close a FASTag Account?

• FASTag Exemption List

• List of FASTag Banks with Contact Number

• How to get free FASTag instantly

• How to Get FASTag for Free from Paytm App and in Toll Plaza