How to log in to a FASTag account?

Published on 9 Sept, 2021, 9:30 AM IST

Updated on 9 Jul, 2024, 6:36 AM IST

Team Ackodrive

8 min read

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Traffic jams and long queues have been a massive problem at toll plazas for a long time. But since February 2021, the Indian government has made FASTag mandatory for four-wheelers to enable automated toll collection at toll booths. This is a practical step towards a fast and smooth movement of vehicles on highways.

FASTag removes the need for manual toll collection, saving vehicles from long waiting periods at toll plazas. A FASTag can be attached to a vehicle’s windscreen, enabling automated toll payment collection via Radio Frequency Identification Technology (RFID).

The best part about having a FASTag is that you can manage it online. This step-by-step guide will tell you how to sign up and how to log in to your FASTag account.

Here are some of the commonly asked questions about FASTag Account

Do I need any documents for my FASTag login?

You don’t need any particular documents for FASTag login; simply use details such as Customer ID, Wallet ID, Vehicle ID, or RFID number to access your FASTag account. The online FASTag portal requires you to verify your mobile number used when purchasing the tag, which then allows you to access the online account.

How can I retrieve my login password?

If you don’t remember your password, visit the FASTag portal, click on ‘Log in’ and select the ‘Forgot Password’ option.

Then, you will be asked to enter two of the following details.

Customer ID
Wallet ID
RFID number
Vehicle ID

After that, you need to enter your mobile number, generate OTP and re-generate your password. Hence, you can reset your password and use it to access your FASTag account again.

What is the process of blocking my FASTag account?

To block your FASTag account, you can simply follow the below steps.

Use your login credentials to access your account on the FASTag portal.
Under ‘Service Request’, select ‘Generate Service Request’.
Find ‘Closure Request’ to close your FASTag account and wallet.

How can I raise transaction-related complaints?

Your FASTag login allows you to raise complaints related to unauthorised or wrong transactions.

Use your Wallet ID or User ID along with the password to log in to your FASTag account.
Under ‘Service Request’, you can find the option ‘Generate Service Request’.
Find the option ‘Transaction Dispute’ to file a complaint related to a particular transaction from your FASTag wallet.