FASTag wallet ID: What is the wallet ID in FASTag?
A wallet ID for FASTag is a unique identification number you get from your FASTag service provider. It is like a customer ID you receive for your bank account or digital payment service account.
A wallet ID contains a unique set of 14 digits, making its identification different from others. Thus, having a FASTag wallet ID means that you only have authorised access to the digital account linked to your FASTag sticker.
Here are the key functions of a FASTag wallet ID.
- FASTag issuer banks use the wallet IDs to identify their FASTag customers.
- A customer can use the wallet ID to log into his/her FASTag account.
- Wallet ID also helps to recharge your FASTag.
To obtain all the advantages, you must know how to generate a wallet ID for FASTag.
How to Find a FASTag Wallet ID?
The wallet ID for a FASTag comes along with your tag. Depending on the purchase method, you will get a FASTag ID via an offline letter or an email sent to your registered email address. Below are the steps on how to get Wallet ID for FASTag.
Step 1: Apply for a FASTag from a FASTag issuer bank or any other authorised FASTag provider.
Step 2: Provide your driving licence, vehicle’s registration number, mobile number and any other required information.
Step 3: Make any required payment to get the FASTag sticker delivered to your doorstep.
Step 4: You will receive your FASTag along with a Welcome Letter/Email containing information about your FASTag Customer ID, FASTag Wallet ID, and Vehicle Number.
Step 5: In the welcome email or letter, you will find a 14-digit number starting with 17 (17xxxxxxxxxxxx). This is the wallet ID you need to activate your FASTag account and recharge it whenever required.
FASTag Recharge with Wallet ID
To recharge your FASTag, you must create your FASTag account using the wallet ID received via the welcome letter/email.
FASTag Login with Wallet ID
Here are the steps you can follow to create your FASTag account.
Step 1: Visit the issuer bank’s official FASTag portal online.
Step 2: Choose the “Retail Login” option if your FASTag is for personal use only. A corporate user can choose “Corporate Login.”
Step 3: Click on the “First Time User”.
Step 4: You can enter your “Wallet ID” along with one of the following details: Customer ID, RFID number, or Vehicle Registration.
Step 5: Fill in the mobile number registered at the time of applying for the FASTag.
Step 6: Click on “Generate OTP” to get a code sent to your registered mobile number.
Step 7: Fill in the OTP in the given box on the FASTag portal.
Step 8: After authentication, you can create your password to access the account in future.
Once you get your FASTag account set up, it opens several possibilities for monitoring and recharging your FASTag. You can log in to this account at any time to check your highway toll expenses while travelling. Also, you can choose different recharging options such as Netbanking, NEFT/RTGS, UPI, etc. Some of those methods require wallet ID, others may require your vehicle number only.
Recharge FASTag Through Netbanking and Wallet ID
After creating an account, you can recharge your FASTag with your wallet ID using the following steps.
Step 1: Visit the official portal of your FASTag issuer bank.
Step 2: Log into your account and select the Netbanking option.
Step 3: Locate “FASTag” under the Payment option.
Step 4: Enter your wallet ID and select the Payment tab.
Step 5: Enter an amount you need in your FASTag wallet.
Step 6: Make the required payment to complete the recharge process.
Recharge Through NEFT/RTGS and Wallet ID
You can even use your wallet ID to recharge your FASTag account via NEFT/RTGS. The following steps will help you do it easily.
Step 1: Visit the online portal of your FASTag issuer bank.
Step 2: Put your wallet ID or vehicle number under the section “Beneficiary”.
Step 3: Enter your IFSC code.
Step 4: Add the amount you want to recharge your FASTag wallet with.
Step 5: Authenticate the payment.
How to Recharge FASTag Without a Wallet ID?
There is more than one way to identify a FASTag, such as the registered vehicle number, Customer ID, RFID number and Wallet ID. So, even if you somehow forget your wallet ID, you can still recharge your FASTag wallet using a UPI payment portal.
Here are the steps you can follow to recharge FASTag via UPI.
Step 1: Make an account and log into the UPI application you want to use.
Step 2: Select the option to pay via UPI ID and enter your bank’s VPA (Virtual Payment Address), such as “net.yourvehiclenumber@bankupihandle”.
Step 3: Follow the given instructions to complete the recharge process.
Also, read: How to Recharge FASTag Using BHIM App: Step-By-Step Guide
How to Know FASTag ID by Vehicle Number?
To find your FASTag ID, you can try the following methods:
Check Your Bank’s App or Website
Log in to their app or website using your registered mobile number if you purchased your FASTag through a bank like HDFC, ICICI, SBI, or Paytm. Look for a section dedicated to FASTag or Toll Payments. You’ll find your FASTag ID here, often listed as “Tag ID” or “Customer ID.”
Look for SMS or Email Notifications
Banks and payment providers typically send a confirmation SMS or email with your FASTag ID when it’s issued. Search your inbox or SMS history using keywords like “FASTag” or the issuing bank’s name to locate these details.
If you can’t find the ID online or in messages, contact the bank’s FASTag customer support. They can verify your account by asking for your vehicle and registered mobile numbers, then provide your FASTag ID.
Visit a Toll Plaza or Bank Branch
As a final option, visit a nearby bank branch or toll plaza that issues FASTags. The staff can look up and confirm your FASTag ID with the necessary identification.
These methods should help you quickly find your FASTag ID for easy account management and recharges.
How to Recharge FASTag with Vehicle Number?
Recharging your FASTag using your vehicle number is straightforward and can be done through multiple platforms, including bank apps, mobile wallets, and FASTag-specific apps. Here’s a step-by-step guide:
- Choose a Platform: First, decide where you want to recharge. Popular options include Paytm, Google Pay, and dedicated bank apps that support FASTag recharges, like ICICI, HDFC, and SBI. Open the app or website where you usually manage your FASTag account.
- Locate the FASTag Recharge Section: Navigate to the recharge or FASTag section in the app. You may find this under “FASTag services” or “Toll payments,” depending on the platform.
- Enter Vehicle Details: When prompted, enter your vehicle number in the specified format (usually without spaces or special characters). In some apps, your vehicle number is enough to locate the associated FASTag account. Still, others may request additional details like the last four digits of your vehicle’s registration or a linked mobile number.
- Select Recharge Amount: Choose the recharge amount after entering your vehicle number. Apps typically offer options ranging from ₹100 to ₹1,000 or more. Choose an amount that suits your travel frequency and toll requirements.
- Confirm Payment Method: Proceed to payment by selecting a method, such as a debit card, credit card, UPI, or wallet balance. Follow the steps to complete the payment. Once payment is processed, the amount should be reflected in your FASTag account almost immediately.
- Receive Confirmation: After successful payment, you’ll receive an SMS or app notification confirming the recharge. It’s always good to keep this as a reference.
Using your vehicle number for recharges is convenient, especially if you don’t have your FASTag ID handy. Just ensure the number is entered correctly to avoid errors.
Process to Find FASTag Customer ID
To find your FASTag customer ID, you can follow these steps:
1. Check with the Issuing Bank’s Portal
- Log in to the bank app or website: Most banks or platforms (like ICICI, HDFC, SBI, Paytm, etc.) that issue FASTags offer account details on their app or website. Log in to your account using your registered mobile number or customer ID if you know it.
- Navigate to the FASTag Section: Look for the “FASTag” or “Toll” section within the app. Here, you should find details about your FASTag, including the Customer ID or FASTag ID, account balance, and recharge history.
- View Account Details: The FASTag customer ID might be listed under your account information or in the “Manage FASTag” section.
2. Search Previous SMS or Email Notifications
- Banks and platforms often send an SMS or email with the FASTag Customer ID when you first purchase it. Search your inbox or SMS history using keywords like "FASTag," “customer ID,” or the bank's name to locate this information.
- If you cannot retrieve the ID online, call the bank’s FASTag customer support. They will verify your details, like your registered mobile number, vehicle registration number, and other personal identification, before providing your FASTag Customer ID. Customer support numbers are generally available on the bank’s website.
- Documents Needed: Have your vehicle registration certificate (RC) and ID proof ready, as they may request this information for verification.
4. Visit a Branch or Toll Plaza
- As a last resort, visit a bank branch or a FASTag point of sale (POS) location, such as toll plazas. The staff there can help you retrieve the FASTag Customer ID after verifying your details.
These steps should help you easily locate your FASTag Customer ID for account management or recharges.
How to Recover the FASTag Password?
Recovering your FASTag password is a straightforward process. Here’s a step-by-step guide to help you quickly regain access:
- Open the FASTag Portal or App: Visit the official FASTag website of your issuing bank or open the FASTag mobile app. Each bank has its own portal, such as Paytm FASTag, ICICI Bank FASTag, HDFC FASTag, etc.
- Locate the login page: Go to the login section on the FASTag website or app.
- Choose ‘Forgot Password’: On the login screen, you’ll usually find an option that says "Forgot Password" or "Reset Password." Click on this option.
- Enter Required Information: You’ll typically be prompted to enter details like your registered mobile number, customer ID, or email address associated with the FASTag account. This helps verify your identity.
- Receive OTP (One-Time Password): After submitting your details, you’ll receive an OTP on your registered mobile number or email. Enter this OTP on the portal to proceed.
- Set a New Password: Once verified, you’ll be prompted to set a new password. Choose a secure password, following any guidelines provided (like a mix of letters, numbers, and symbols).
- Login with New Password: After resetting, return to the login page and sign in using your new password.
- Contact Customer Support if Needed: If you face issues, reach out to FASTag customer support through the helpline or email for further assistance.
Following these steps should help you quickly recover access to your FASTag account.
Troubleshooting Issues With Your FASTag
Using a FASTag can make paying highway tolls very convenient. However, there may be specific issues that may come up with your FASTag. Here are some common FASTag problems and solutions for them:
FASTag Not Detected at Toll Plaza
This is one of the most common issues faced by FASTag users. If the toll plaza scanner is not able to read your FASTag and detect your vehicle, here are a few things you can try:
- Check your FASTag sticker's position and ensure it is fixed properly on the front windshield without any obstruction. It should be placed in the middle of the front glass.
- Make sure the FASTag sticker surface is clean. Dust or dirt can prevent the toll scanner from detecting the tag.
- Check if your FASTag has sufficient balance. Some toll plazas may not allow you to pass if the wallet linked to FASTag does not have at least ₹100-200 as a minimum balance.
- If the issues persist even after the above steps, contact your FASTag issuer bank to have your tag checked and replaced if it is defective.
Error in Toll Amount Deducted
An incorrect or higher amount may get deducted from your FASTag wallet than the actual toll fee. This can happen due to faulty scanners or errors in toll plaza systems. Follow these steps in such a situation:
- Note the exact toll plaza name, date and time when the error occurred.
- Contact your FASTag issuer bank or service provider and register a complaint regarding the extra or false deduction.
- Customer care will investigate and refund the excess or wrong amount deducted within 15-20 days.
Forgotten FASTag Login Credentials
- If you forget your user ID, password or other login details for your FASTag account, you can easily reset it:
- Go to the account issuer website and click on the “Forgot password/user ID” link
- Enter your registered mobile number or wallet ID to authenticate
- Set a new password and login credentials as prompted
These simple troubleshooting tips can help identify and resolve any errors you encounter while using your FASTag recharge wallet. If problems persist, contact customer support.
Transferring Balance from One FASTag to Another
If you have multiple vehicles with separate FASTags, you may need to transfer your wallet balance from one FASTag to another. This can be useful if the balance in one tag is low while the other has excess balance.
Here are the simple steps to transfer money between FASTags:
Log in to Your FASTag Account
First, access your online FASTag account using the login ID and password. This account is linked to the FASTag and has a higher balance than the one you want to transfer.
Go to the Balance Transfer Option
After logging in, go to the “Balance Transfer” tab or option. This allows you to transfer all or part of your balance to another FASTag account.
Enter Beneficiary FASTag Details
Here, you need to provide the account details of the recipient FASTag where you want to move the money. This includes the 16-digit FASTag number and registered mobile number.
Enter Transfer Amount
Specify the amount you wish to transfer from your account to the recipient's FASTag wallet. The minimum amount per transaction is usually ₹100.
Validate Using OTP
An OTP will be sent to your registered mobile number for additional security validation before completing the balance transfer.
Check Transfer Status
You can check the status of your inter-FASTag money transfer by viewing the transaction history in your account.
The other account should reflect the balance within 12-24 hours. If you have issues with the money transfer, contact customer care. This accessible facility eliminates the need to withdraw from one account and recharge the other FASTag separately.
Conclusion
The FASTag system has brought great convenience to highway driving in India by enabling smooth, cashless toll payments. The radio frequency identification sticker linked to a digital wallet makes toll transactions seamless. As the above blog explains, the digital wallet has a unique FASTag ID that helps users monitor expenses and recharge when their balance is low. Whether you have issues with tag detection or want to transfer balance between tags, there are troubleshooting tips and accessible options. With the comprehensive information above, Indian vehicle owners can fully utilise their FASTags while driving on national highways, enjoying the benefits of an electronic, unified toll payment solution.
Frequently asked questions
