How to create a FASTag account?
The below-mentioned steps will help you create your FASTag account online via your issuer bank’s FASTag portal.
Step 1: Access the FASTag portal of your issuer bank online.
Step 2: Select ‘Retail Login’ if you are an individual customer or select ‘Corporate Login’ if you are a corporate customer.
Step 3: Select the ‘First Time User’ option.
Step 4: Provide 2 of the below-mentioned information:
Customer ID: It’s a 13-digit identification number (17xxxxxxxxxxx), which you can find on the welcome email after purchasing the FASTag.
RFID number: It’s a 16-digit number (6xxxxxxxxxxxxxxx), which you can find on your FASTag.
Wallet ID: It’s a 14-digit identification number (17xxxxxxxxxxxx) you can find on the welcome email.
Vehicle ID: It’s your vehicle registration number.
Step 5: Enter the mobile number you mentioned on your FASTag application form, and click on ‘Next Step’.
Step 6: Select ‘Generate OTP’ to get the OTP on your mobile phone.
Step 7: Enter the OTP on the portal for authentication.
Step 8: Once the mobile number is verified, you can create your FASTag account password.
Step 9: Use the drop-down menu to pick 3 questions and add your answers.
Step 10: Now, you can finish the registration by clicking on ‘Continue’.
Step 11: Once done, you will be prompted to the login page. There you can enter your Customer ID and password to access the FASTag account you just created.
How to log in to your FASTag account?
Below are the steps commonly followed for FASTag corporate login or FASTag retail login.
Step 1: Visit the FASTag portal linked to your issuer bank.
Step 2: Select ‘Retail Login’ if you have an individual account or ‘Corporate Login’ if you have a corporate account.
Step 3: Once you pick a login option, enter the ‘User ID’ field with either your Customer ID or the Wallet ID.
Step 4: Enter your account password.
Step 5: Now, you can access the FASTag account by clicking on ‘Login’.
Also, read: How to Check FASTag Balance
Functions possible with FASTag login
Using the FASTag login, you can access multiple useful functions. Some of these functions include the following.
1. Manage FASTag online
You can use your FASTag login to view details related to your account, wallet ID, road user overview, and registered vehicle as well. In fact, the online account lets you view and download your FASTag statements as well.
2. Recharge your wallet
The online access to the FASTag account allows you to instantly recharge and top up your balance. You can recharge anywhere and anytime online.
3. Raise requests
With the FASTag login, you can raise requests related to services such as closing your account, submitting unauthorised transaction complaints (if occurs), etc. You can even activate your RFID wallet and tag to start using it on your road journeys.
4. Track your transactions
Using your FASTag login makes it easier to track your toll spendings and wallet transactions. You can even download statements of all the transactions made through your account.
Disclaimer: All information mentioned in this article are subject to change. Please refer to the official FASTag portal to find the latest details.
Checking Your FASTag Balance
Once logged into your FASTag account, you can quickly check your FASTag wallet balance and transaction history. Here is a simple step-by-step process to view your balance:
Login to Your Account: You can log in to your FASTag account on your bank's portal using your customer ID/wallet ID and password.
Go to Wallet Section: Once logged in, you will see options like My Account, My Wallet, Transaction History, etc. Click on 'My Wallet' or a similarly named option.
Check Main Balance: Under the My Wallet section, your "Main Balance" is prominently displayed. It shows your current prepaid balance in your FASTag account wallet.
View Mini Statement: Below your Main Balance is an option called Mini Statement or Transaction History. Click on that.
Check the Last 10 Transactions: The mini statement displays a summary of your last 10 FASTag transactions with details such as date, toll plaza location, the amount deducted, etc.
So, after logging in, you can check the available FASTag balance and the last 10 transactions in just a few clicks. You can also download detailed electronic statements from the portal. Please get in touch with customer care if you observe any unauthorised transactions.
Troubleshooting Login Issues
Many users may face common problems while logging in to their FASTag accounts. Some issues can include forgetting the user ID or password, entering the wrong OTP, receiving incorrect details, or needing help generating an OTP.
Here are the most straightforward troubleshooting tips for FASTag login issues:
Forgot User ID
Go to the login page and click Forgot User ID option
Enter your registered mobile number
An SMS will be sent with your User ID
Forgot Password
On the login page, click Forgot Password
Enter your User ID and registered mobile number
Set a new password using the OTP received
OTP Not Received
Ensure the mobile number linked with your account is updated
Check if you have proper mobile network connectivity
Click Regenerate OTP option to get OTP again
Try changing your location
Incorrect OTP Entered
OTP is valid only for a specific duration, usually 10 minutes
Request and enter the latest OTP sent to your number
Make sure you are not making typos while entering the OTP
Details Incorrect Error
Recheck and enter your correct user ID
Make sure your mobile number is correctly updated in records
Contact customer care if the issue persists
Confirm that the mobile number is updated, check network connectivity, request a new OTP if needed, verify the user ID and password entered, and contact customer support if problems continue.
Unlock the Potential of Your FASTag With Online Account Access
A FASTag makes toll payments completely cashless and automated for vehicles. But did you know that your FASTag’s capabilities extend beyond automatic toll deductions? An online FASTag account allows you to unlock the full potential of additional valuable features.
When you log in to your FASTag account on your bank's portal, you open an easily accessible digital gateway to view and manage all activities related to your tag. With online access, you can check your FASTag’s balance 24x7 and top it up instantly via multiple payment modes. This constantly recharges your wallet for seamless toll payments.
The online account also enables real-time monitoring of toll transactions made through your tagged vehicle. In addition, the customer-friendly portal allows you to manage registered vehicle details, view tax invoices, download digital statements for expense tracking, raise service requests for new tags, and manage other hassle-free maintenance of your FASTag wallet and tag.
So, while the cashless payment convenience of FASTags is the prime benefit, an online account unlocks many more useful features. It maximises productivity for individuals and fleet owners by bringing all FASTag management onto one easily accessible digital platform.
Conclusion
Getting a FASTag for your vehicle opens up the immense convenience of automated, cashless toll payments across national highways. However, the benefits extend beyond the time you access your FASTag account. Logging into the portal your bank offers provides easy 24/7 visibility into your tag’s balance, transaction history, and instant recharge options from any location. You also gain more control with the ability to raise disputes, download statements, track expenses, and manage details for seamless account maintenance. So whether you own an individual vehicle or an entire commercial fleet, remembering your online FASTag account credentials gives you the power to unlock the full potential of productivity, convenience and transparency that this system was designed to deliver to Indian vehicle owners.
Frequently asked questions
