How to find FASTag customer ID using vehicle number?

Published on 3 Mar, 2022, 4:41 AM IST

Updated on 3 Dec, 2024, 9:28 AM IST

Team Ackodrive

8 min read

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FASTag is an electronic toll payment system that uses Radio Frequency Identification or RFID tags for automatic payment deductions at toll plazas. It is linked to a digital wallet, which you can recharge by logging into your account via the official FASTag website of the issuer bank or other authorised portals online. To access your FASTag wallet, you will need your customer ID and password. In this article, we have explained how to find the FASTag customer ID using the vehicle number.

Contents

What is FASTag And FASTag Wallet?

FASTag refers to an electronic payment system that uses RFID technology. The toll plazas across the highways are equipped with RFID scanners that scan the FASTag stickers attached to the vehicles' windscreens to enable automatic toll deduction. It is mandatory for all four-wheelers in India from 16 February 2021. All toll booths under NHAI or the National Highways Authority of India collect toll charges via FASTags, and users can even access the FASTag scanner online for convenience.

When attached to your car's windshield, the FASTag is linked to a digital wallet, which you can manage through the issuer bank's website or authorised platforms. For instance, if you have an ICICI FASTag customer ID, you can use it to log in and manage your FASTag wallet ID. Toll payments are deducted from this wallet each time your vehicle passes through a toll plaza. This simple, RFID-enabled system links your FASTag customer ID with your car, making toll payments automatic and hassle-free.

Also, read: How do you recharge FASTag with your wallet ID?

What is FASTag Customer ID?

A FASTag customer ID is a 12-digit code with a FASTag welcome email.

A customer ID, also known as a user ID, allows you to log in to your FASTag account. So, accessing the account can be difficult if you need to remember or lose your FASTag customer ID.

Troubleshooting Tips for Finding Your FASTag Customer ID

If you're having trouble accessing your FASTag customer ID, try these quick tips:

Verify Your Welcome E-Mail: Check for your customer ID in the welcome email sent by the FASTag service provider. Remember to check spam/junk mailboxes also.
Dial the FASTag Customer Support: Call the customer support of the FASTag provider using your registered mobile number. You can also ask them for guidance on how to change FASTag mobile number if you need to update it.
Try the MyFASTag App: It will allow you to view your account details by logging in with your registered mobile number.
Visit Issuer Bank Website: Some banks, like those with ACKO Drive FASTag apply online options, allow you to apply for a customer ID by entering your vehicle number online

If everything fails, you can mail your contact and vehicle details to the FASTag issuer.

How To Find FASTag Customer ID Using Vehicle Number: A Step-By-Step Guide

You can find the FASTag customer ID by following the below steps.

Step 1: Visit the official FASTag portal of your issuer bank or FASTag service provider.
Step 2: Find the “Get in Touch” section on the portal.
Step 3: Click on “Connect with Us.”
Step 4: Fill in the details by providing your name, email address, and contact number.
Step 5: Select your issue in the “Subject” drop-down menu.
Step 6: In the description section, explain the problem and provide your vehicle number.
Step 7: Type the captcha and click on “Submit.”

A support executive will contact you via email or phone to provide you with the FASTag customer ID. This process is helpful if you’re wondering how to find FASTag ID with vehicle number or find FASTag ID easily. Is FASTag Linked to the Vehicle Number?

FASTag is linked to the vehicle number. You can change the vehicle number (registration number) for a FASTag, but it can only serve one vehicle at a time. To update your FASTag customer ID and FASTag wallet ID with a new vehicle number, you will need scanned copies of your new vehicle’s RC (Registration Certificate). The issuer bank will verify the RC along with your details, after which the new vehicle number will be updated on your FASTag. This process, including fast track recharge and FASTag recharge by vehicle number, can be completed online through the issuer bank’s FASTag website.

Frequently Asked Questions

Here are some of the most common questions and their answers related to FASTag.

Can I log into my bank's FASTag portal without the customer ID?

Customer ID or user ID is essential to log in to your FASTag portal. You should know how to log into your account and perform various transactions such as tag recharge, viewing transaction history, etc.

What is a wallet ID for FASTag?

You get an identification number for the FASTag wallet ID from the issuer bank and the FASTag sticker. It comprises 14 digits. The wallet ID for a FASTag is sent to the user in the welcome email.

Where can I find the customer ID for my FASTag?

You get a customer ID along with your FASTag sticker. You should check the welcome email sent to the registered email address when purchasing the FASTag. This email should contain a 12-digit customer ID.

How to do FASTag recharge online?

Login to your FASTag issuer bank's portal or use my FASTag login on the MyFASTag app to recharge the tag wallet. You can recharge the FASTag wallet online via UPI payment portals, net banking, debit/credit cards, NEFT/RTGS, etc.

What if my car doesn't have a FASTag, and I must cross a toll plaza?

To cross a toll plaza without an active FASTag, you must pay double the regular toll in cash. At the initial stage of the FASTag launch, toll plazas used to have only 1 or 2 lanes dedicated to automatic toll collection. It allowed vehicles without FASTag to pay the regular charges in cash to cross toll booths. But now, the government has mandated FASTag for every four-wheeler. Thus, if you cross a toll lane with cash payment, the amount will double the regular charges. To avoid surprises, you can perform a fastag check balance to ensure you have enough funds. Additionally, keeping an eye on your fastag transaction history by vehicle number can help you track your toll expenses effectively.

How to get FASTag online?

There are many issuer banks and other authorised FASTag providers online. You can check your bank's website to ensure that they offer FASTag. You can also use the NHAI FASTag login portal or visit the National Payments Corporation of India(NPCI) portal to find the list of all FASTag issuer banks.

How can I update my vehicle registration number in FASTag?

You can call the customer support number of your FASTag issuer bank for an update on the vehicle registration number. Keep the vehicle RC copy handy, as it is a mandatory document. You may also perform a fastag history check if needed to review past transactions.

How to Find FASTag ID?

To find your FASTag ID, follow these steps:

Check Welcome Email or SMS: When you purchase a FASTag, the issuing bank or service provider typically sends a welcome email and SMS with your FASTag ID. Search for this email or SMS on your registered mobile number or email address.
Using Mobile Number: If you’ve registered your mobile number, you may also retrieve your FASTag ID through customer care. Contact your FASTag issuer’s customer support, provide your vehicle number or mobile number for verification, and they can share your FASTag ID. Additionally, if you need to update any information, like wondering how to change fastag registered mobile number, the customer support team can guide you through the process smoothly.

How to find the FASTag ID with the vehicle number?

If you need to find your FASTag ID using your vehicle number, follow these steps:

Go to your FASTag issuer's website.

To log into your account, enter your vehicle registration number.
Once logged in, you will be able to view all of the information for your FASTag account.
Look for your customer ID and save it somewhere so you won't lose it again.
If you are unable to log in using merely your vehicle number, go online and look up the customer service number.

The customer service number should be assigned to the issuer. Call them and inform the executive about your issue. You can also inquire about how to get FASTag statement if you need a record of your transactions.

How to change your mobile number in FASTag through the app?

To change your mobile number in FASTag, log into the app of your FASTag provider (such as Paytm, ICICI, SBI, etc.). Go to the account or profile section, and find the option to update or edit your mobile number. Enter the new mobile number and verify it with an OTP. This process will help with the fastag mobile number change, ensuring your account information stays current.

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Disclaimer: The above content is for informational purposes only and is sourced from different online platforms. It is recommended to refer to the concerned/respective websites/platforms before making any decision.